Customer Experience Momentum
For customer experience initiatives, low cross-organizational cooperation is a major obstacle to progress1. Belt-tightening and re-orgs raise the hurdles even higher. Yet these factors may have a silver lining in opportunities to rally the whole organization around customer well-being for lasting business results. With a smart plan and know-how, a lot of progress can be made with your current resources. Explore how to apply systems thinking, change management, internal branding, continual improvement practices, and intrinsic motivators to help boost customer focus, employee engagement, and holistic customer experience management. Ask for ClearAction mentoring to raise your customer experience results! Events to tweet about: (all listings are Pacific time)
Customer Retention Strategies Summit
11 webinars, I present on May 28 at 11am
Innovating the Superior Customer Experience
15-minute webinar on June 16 at 8am
Reactive vs. Proactive Customer Experience
15-minute broadcast on June 16 at 8:30am
Customer UNinterrupted (get my 20% discount)
3-day conference, I present July 27 8:30am
1Forrester Research, Obstacles to Customer Experience Success, 2/09; Aberdeen Group, Customer Experience Management, 8/08.
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