Engage
Welcome to the first issue of Engage, our publication for the ScreenSteps Community. In this issue of Engage, we are pleased to announce the General Availability of ScreenSteps 2.5, our latest enhancement to the ScreenSteps Support Suite. This release includes a number of features that customers have requested. Version 2.5 has been extensively beta tested and we already have customers using it in production environments. Please continue to send us feedback on how we can improve our company and our products. Thank you for your continued support.
Greg DeVore, CEO
Announcing ScreenSteps 2.5
ScreenSteps 2.5 offers a range of enhancements, including rich annotation capability and an improved ability to quickly assemble a number of lessons into complete manuals. The solution is designed to help support organizations focus on their core competencies and meet their top objectives - quickly solving customer issues with high quality reusable content, at low cost and with high customer satisfaction.
This update is free for all registered 2.x users.
Download version 2.5 for Mac and Windows
ScreenSteps Jump Start Webinar
Join us for a webinar on how to get up and running fast with ScreenSteps. <<Review Webinar Agenda>> There will be two sessions for this webinar:ScreenSteps Desktop 2.5 Highlights
More Annotation Flexibility - #1 Customer Enhancement Request. Customers wanted more advanced annotation options and our development team came through with new features such as a text annotation tool, annotation relayering and keyboard shortcuts for quickly duplicating and repositioning annotations.
Improved Workflow - Users can now keep track of whether or not a lesson is ready to publish by setting a lesson status. Reordering of steps can now easily be accomplished using the lesson inspector.
Easy Manual Creation - Version 2.5 also makes it much easier to assemble lessons into manuals. A new manual navigation bar enables quick navigation to other lessons in a manual. Easy to use filters allow users to control which lessons are included at export time and which are ignored until they are ready for publication.
Ask the Experts
We want you to get the most out of your investment in ScreenSteps Live, so we regularly go through all the email, blog posts and phone calls to make sure we are answering your questions and communicate the relevant topics to all our users. In this issue we are starting a new segment where we will regularly post FAQs and responses to key product and technology questions so you can quickly become a ScreenSteps expert.
Here are some lessons that you might find useful:
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